Retail runs on a huge volume of small, repetitive interactions: availability questions, size queries, order status, returns, restock requests. Individually trivial, collectively a full-time job. Automating them does not make the shop less personal — it frees your people to be personal about the things that matter.
DMs and WhatsApp fill with availability and price questions all day.
Half the catalogue has no description, or a supplier one copy-pasted.
"Where is my order?" is a meaningful share of all messages received.
Customers who bought once are never contacted again.
Each one is described as the problem, the system, and what actually changes. All of it is built to your specifics — these are the patterns, not a menu.
The problem
Size, colour, price, availability and shipping questions arrive constantly across every channel.
The system we build
A chat agent connected to live inventory answers instantly with product photos, variants, price and stock status, suggests alternatives when something is out, and can complete the sale with a payment link.
Every enquiry answered in seconds, on any channel.
The problem
Hundreds of products have thin or duplicated copy, which hurts both conversion and search.
The system we build
Unique, keyword-aware descriptions, bullet highlights and metadata are generated for the entire catalogue from your specs and images, in one consistent brand voice, then pushed to your store.
A fully described catalogue instead of a half-empty one.
The problem
People add to cart or ask about a product and then vanish, with no follow-up at all.
The system we build
A timed sequence over WhatsApp and email reminds them of the specific item, answers the objection that likely stopped them, and offers help or an incentive where your margins allow.
Revenue recovered from customers you already paid to acquire.
The problem
"Where is my order?" and return requests consume support time endlessly.
The system we build
Proactive updates are sent at dispatch and delivery, and the agent answers status queries from live courier data, initiates eligible returns and generates the paperwork automatically.
Support volume collapses without service getting worse.
The problem
Best-sellers go out of stock and slow movers tie up your cash.
The system we build
Stock is monitored against real sales velocity, with reorder alerts before a stockout, dead-stock flags with suggested clearance actions, and automatic marketplace listing pauses when a line runs out.
Fewer stockouts, less capital stuck on shelves.
The problem
Your customer list sits unused while you keep paying for new traffic.
The system we build
Customers are segmented by what they bought and when, then contacted at the right interval with genuinely relevant products, restock notices and personalised offers.
Repeat revenue from a list you already own.
Yes. A WhatsApp catalogue and ordering agent works entirely without a website, and many retail clients start exactly there.
It reads from whatever your actual source of truth is — POS, store platform or sheet. If that is accurate, so is the agent. If it is not, fixing that is usually the first thing we do.
Within limits you define. You set the discount authority and the rules, and anything beyond that gets handed to you.
Book a free 30-minute call. We will look at how your business actually runs and tell you honestly which one is worth building first — and which are not worth it at your size.
No obligation · No sales script · Straight answers about what is and is not worth building